Customer Account Assisant
Located in the heart of Oregon's Willamette Valley, Stahlbush Island Farms is an environmentally friendly farm and food processor committed to sustainable agriculture. Owners Bill and Karla Chambers started with 2 crops, about 300 acres, and a dream in 1985. Today, Stahlbush farms 5,000 acres in Oregon and offers the freshest individually quick-frozen fruits, vegetables, grains & legumes. Our philosophy is that farming practices should leave the soil, air, water, plant life, animals, and people healthier. For us, sustainability is a continuing journey.
The mission for this position is to provide excellent customer service, support the sales team, and grow industrial sales. This will be achieved through hands on leadership, excellent customer service, a trained, motivated, and professional team focused on Stahlbush’s mission, vision, and values of customer service, quality, sustainability, innovation, people, and integrity.
Responsibilities
- Write and send customer contracts for IQF fruits, vegetables, and purees
- Coordinate customer sample requests by entering request, arranging shipment, and sending customer tracking information
- Resolve order and inventory challenges by investigating data and history, identifying alternate means for filling orders
- Provide product and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions
- Follow up on leads from trades shows and take customer calls
- Prepare sales presentations by compiling data and developing presentation formats
- Record sales expenses by tracking, consolidating, analyzing, and summarizing expenses for reimbursement
- Assist with customer receivables via phone, email, and mail
- Register and carry out all necessary preparations for tradeshows including packing, shipping, attending, set up, and break down
- Help local customers with case/pallet orders of fruits, vegetables, and purees
- Perform additional duties and tasks as needed to help with company events, customer needs, and sales team needs
- This position has been identified as holding responsibility for food safety and quality of the company. This responsibility extends over all shifts.
- During absence, the following position serves as coverage to this position: Industrial Sales Manager
Minimum Qualifications
- Bachelor’s or Associates Degree preferred
- High level of proficiency with Microsoft Office Suite, Excel, and PowerPoint
- Background in customer service, food processing, or agriculture preferred but not required
- Strong organizational, communication, planning, and time management skills
The statements made in any and all of the position postings are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Stahlbush Island Farms, Inc is an equal opportunity employer, focused on the employment and advancement of all applicants and colleagues for employment and promotion without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Stahlbush Island Farms is an equal opportunity employer, program auxiliary aids and services are available upon request to individuals with disabilities.